How we use your information.

Who we are

Burgess Flooring & Blinds Ltd is responsible for information sent through this website. For privacy questions, email shop@burgessflooring.co.uk or write to Unit 1, Downsbrook Trading Estate, Southdown View Way, Worthing, West Sussex BN14 8NQ.

What we collect and why

When you request a home measure, showroom visit or reply, we collect the contact details, address or postcode, products, preferred times and message you provide. We use them to answer you, check samples and diary availability, arrange a visit and prepare a quotation. Your preferred time is a request until we confirm it by email.

For an estimate or visit request, our basis is taking steps you have asked us to take before a possible contract. For a general enquiry and essential website security, our basis is our legitimate interest in answering you and operating a secure website. The website also keeps limited technical logs for security and troubleshooting.

Who handles your enquiry

The relevant Burgess team receives your request. Hetzner hosts the website and encrypted backup, and Microsoft 365 delivers the related emails. They process information for us. Our staff-only BaseMode system records the enquiry for follow-up. We do not sell enquiry details or use them for an automated decision about you.

How long we keep it

Unconverted website enquiries are deleted or anonymised two years after the last contact. If you become a customer, the relevant business records follow our existing customer record policy. The website removes its transfer copy 30 days after successful delivery to BaseMode and both email destinations. Encrypted backup copies can remain until they rotate out under our backup schedule. Technical security logs are kept only as needed to run and protect the service.

Your rights

You can ask to see or correct your information, ask for deletion or restriction where applicable, and object to uses based on legitimate interests. Contact us at the details above. You can also complain to the Information Commissioner’s Office.

Cookies and similar storage

This site does not use optional analytics or advertising cookies at launch. The enquiry form does not store your request in your browser. We will update this notice before adding optional tracking or embedded services that use browser storage.